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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ashley Herbert

Ashley Herbert

August 28, 2025

5  out of  5
rating by Ashley Herbert
"Michelle Roys did an Excellent job and found my a great price. She is friendly, Thorough, answered all my questions and made sure all of my paperwork was in good order"
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Daby Caywood

August 28, 2025

5  out of  5
rating by Daby Caywood
"Michelle was very helpful and quick to answer any questions. She got me quotes and set my insurance up very fast. Definitely will have my business from now on"
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Sheron Lewis

August 21, 2025

5  out of  5
rating by Sheron Lewis
"It’s comforting to know the integrity of our State Farm Agency and our representative Kassidy Killough. As always Kassidy goes above and beyond for us. We have our Homeowners, vehicles and life Insurance with State Farm Dick Phillips in Lubbock Texas. Our parents, brother and adult kids all continue to be a part of this great community of our local State Farm Agency. Thank you for always having our back by checking our rates and coverage to keep us protected . We’re grateful for you Kassidy and the team . Guns Up! The Lewis Family"
We responded:
" I am so glad you think so highly of Kassidy, we sure do also! We are so thankful to have you and your family covered with our office! It means the world to us! Thank you for the review and your business! "
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Preslie Rosales

August 20, 2025

5  out of  5
rating by Preslie Rosales
"Michelle Roys is amazing! She worked with us and made everything so easy! She was always willing to help with anything we needed and had our best interest in mind!"
We responded:
"I am so glad you had a great experience with Michelle! Of course, we are always here to help and your best interest are always in our minds! Thank you for your business! "
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Prissy Gallion

August 19, 2025

5  out of  5
rating by Prissy Gallion
"I am very happy with my switch over.... Michelle is the best, she took care of everything for me! I plan on staying here for good! If you need insurance, give her a call & tell her I sent you...."
We responded:
"I am so thankful she was able to help get you switched over seamlessly! We appreciate you and your business! Thank you! "
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Jerry Hogur

August 12, 2025

5  out of  5
rating by Jerry Hogur
"Caitlin of Dick Phillips State Farm in Lubbock was especially skillful in helping me solve issues this afternoon. She was knowledgeable, patient, efficient, successful, and effective in dealing with my questions and the challenges faced."
We responded:
"I am so glad you had a great experience with Caitlin! We appreciate you and your business! "
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Kenneth Fleming

August 11, 2025

5  out of  5
rating by Kenneth Fleming
"Great Customer Service is the everything and the most important."
We responded:
"I am so glad you had a great experience! We appreciate you and your business!"
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Theresa McCauley

August 5, 2025

5  out of  5
rating by Theresa McCauley
"Tori is awesome. She has helped us through the June hail storm with auto and house. She returned my calls and always a great help. That girl deserves a raise and is definitely a keeper. Thanks Tori !!"
We responded:
"I am so glad that she was able to help you, and you had a great experience! We greatly appreciate you and your business! Thank you! "
Profile photo of Bev

Bev

July 21, 2025

5  out of  5
rating by Bev
"Easy to change to new car coverage"
We responded:
"I am so glad you had a great experience! We greatly appreciate the review and your business! Thank you! "
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Carley G

April 22, 2025

5  out of  5
rating by Carley G
"Great staff always helpful"
We responded:
"Thank you so much for the review! I'm so glad we have been able to help you! We appreciate your business! "
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Colton Bourquin

April 7, 2025

5  out of  5
rating by Colton Bourquin
"Very impressed with the Agency and specifically Chandra! I was referred by a longtime customer and Chandra took care of me and is saving me over $200 a month on my Auto Coverage. Appreciate Chandra attentiveness, professionalism, and great attitude while helping me."
We responded:
"I am so glad you had a great experience with our office and staff! We are so excited we were able to save you money and earn your business! Look forward to helping you more in the future! "
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Bryan Campbell

March 23, 2025

1  out of  5
rating by Bryan Campbell
"They treated me like I was cheating them for drive safe discount because the truck sat in the garage for four months. Instead of lowering my rates for not driving the vehicle they constantly emailed or called to tell me to go drive or lose the discounts. I told them to stop bugging me about this and they never have stopped. Terrible way to treat a 20+ year State Farm customer. Customer service and common sense seem nonexistent with this place."
We responded:
"I apologize that you feel that way. Let us know if we can do something to help in the future. "
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Richard Davila, II

March 12, 2025

5  out of  5
rating by Richard Davila, II
"I've been with Dick Phillips and his team for almost a year after being referred by a very satisfied customer, and now I understand exactly why they came so highly recommended! Recently, I had to file a claim and worked directly with Chandra and Irma. Let me tell you - this experience completely changed my perception of what dealing with insurance claims should be like. In an industry where filing claims, communicating with adjusters, and getting paid is typically a headache, this team made it seamless. My claim was reviewed, submitted, and paid by electronic payment in LESS THAN 48 HOURS! Absolutely incredible service. What makes Dick Phillips and his team stand out isn't just their efficiency with claims - they also offer THE BEST pricing I've found for insurance coverage. Whether you need home, auto, property, or any other type of insurance, you absolutely must get a quote from them before making a decision. Their combination of competitive pricing and exceptional claim service is unmatched. If your insurance is coming up for renewal, do yourself a favor and give Dick Phillips and his team a chance. I guarantee you won't regret it!"
We responded:
"Wow! Richard thank you so much for the Google Review! I am so glad you have had a great experience with our office service and price! We greatly appreciate your business!"
Profile photo of Dan Williams

Dan Williams

October 28, 2024

5  out of  5
rating by Dan Williams
"Dick Phillips and his staff do an excellent job! Great communication and good policies."
We responded:
"Thank you very much! We appreciate your review and your business! Glad we were able to help you!"
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judy cooke

August 6, 2024

5  out of  5
rating by judy cooke
"Customer service could not have been better. Very pleased. Kathy Robinson is a pleasure to work with."
We responded:
"I am so glad you have had a great experience! We greatly appreciate you and your business! Thank you so much for the review! "
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Robert Dobbs

May 20, 2024

5  out of  5
rating by Robert Dobbs
"state farm agent, kassidy; very professional, has read the book on "manners", and responded from the heart, not a script."
We responded:
"We are so glad you have had a great experience! We appreciate you and your business! Thank you for choosing our office! "
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Sherry Grusendorf

January 15, 2024

5  out of  5
rating by Sherry Grusendorf
"Excellent service"
We responded:
"We appreciate your business and the review! Thank you! "
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ry cagampang

November 13, 2023

5  out of  5
rating by ry cagampang
"Very good, reliable and helpful. Special shout out to Miss Chandra for doing a good job for everything. Very quick response in all of my emails. If you need a reliable insurance that is very good in communication, either email or phone call, this is it. Company you can rely on. Very satisfied customer here. Thank you Sir Phillips and Mam Chandra and State Farm too :)"
We responded:
"We are so glad you have had a great experience! We appreciate your business and your review! Let us know if you need anything else, we are a phone call away! "
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Wilbert Hardwell

September 27, 2023

5  out of  5
rating by Wilbert Hardwell
"Fantastic to work with. Very efficient, quick to respond to your questions and needs."
We responded:
"We greatly appreciate your referral and your business! Thank you! "
Profile photo of Armando Sampaio de Rezende

Armando Sampaio de Rezende

August 2, 2023

5  out of  5
rating by Armando Sampaio de Rezende
"I always received a great service there. Special thanks to Irma Willis."
We responded:
"Thank you much for your review! We think she is pretty awesome also! "
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Jarrett Templeton

July 13, 2023

5  out of  5
rating by Jarrett Templeton
"Kathy was extremely helpful! Best insurance experience in a long time!"
We responded:
"We are so glad that you had a great experience! We appreciate the review, thank you! "
Profile photo of Landry Littrell

Landry Littrell

June 1, 2022

5  out of  5
rating by Landry Littrell
"For those who do not have this insurance? Your really missing out. rating is purley Awesome. A++"
We responded:
"You are awesome! Thank you so much for your review and your business!!"
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Molli Loudder

February 10, 2022

5  out of  5
rating by Molli Loudder
"Donna is the BEST!!!!!"
We responded:
"Thank you so much! We will be sure to tell her! Thank you for your business!"
Profile photo of Barry Broughton

Barry Broughton

February 9, 2022

5  out of  5
rating by Barry Broughton
"Chandra Brown is the absolute BEST! I have been with this office for many years now, and I can always count on Chandra to take care of my questions. She is super responsive and always looks out for my best interest. Her customer service is unmatched!"
We responded:
"Wow!! Thank you so much, you are so kind! We will be sure to tell her! We greatly appreciate you and your business! Thank you for your review!"
Profile photo of Sunshine Gloria

Sunshine Gloria

February 9, 2022

5  out of  5
rating by Sunshine Gloria
"Donna has been a dream to work with. She goes above and beyond!!"
We responded:
"You are so sweet! We will be sure to tell her, thank you! We appreciate you and your business!"