State Farm® Insurance Agent Dick Phillips

"Excellent agent and staff. They take care of their clients and fight for you when you have a claim. They can review your policies to make sure you have what you need. They saved me $ every month on life policies by switching them with the same coverage."

"Friendly, helpful, with thorough explanations of each line item for my home and auto insurance needs! I highly recommend their process and enjoyed working with Tori!"

"Fantastic service and great savings I would highly recommend!!!"

"Horrible customer service, I have been with them for about 20 years. I have rarely had to deal with them for any claims or anything, but when I had to they were very rude. I would suggest using another agency for sure!!"

"Michelle Roys did an Excellent job and found my a great price. She is friendly, Thorough, answered all my questions and made sure all of my paperwork was in good order"

"Michelle was very helpful and quick to answer any questions. She got me quotes and set my insurance up very fast. Definitely will have my business from now on"

"It’s comforting to know the integrity of our State Farm Agency and our representative Kassidy Killough. As always Kassidy goes above and beyond for us. We have our Homeowners, vehicles and life Insurance with State Farm Dick Phillips in Lubbock Texas. Our parents, brother and adult kids all continue to be a part of this great community of our local State Farm Agency. Thank you for always having our back by checking our rates and coverage to keep us protected . We’re grateful for you Kassidy and the team . Guns Up! The Lewis Family"

"Michelle Roys is amazing! She worked with us and made everything so easy! She was always willing to help with anything we needed and had our best interest in mind!"

"I am very happy with my switch over.... Michelle is the best, she took care of everything for me! I plan on staying here for good! If you need insurance, give her a call & tell her I sent you...."

"Caitlin of Dick Phillips State Farm in Lubbock was especially skillful in helping me solve issues this afternoon. She was knowledgeable, patient, efficient, successful, and effective in dealing with my questions and the challenges faced."

"Great Customer Service is the everything and the most important."

"Tori is awesome. She has helped us through the June hail storm with auto and house. She returned my calls and always a great help. That girl deserves a raise and is definitely a keeper. Thanks Tori !!"

"Easy to change to new car coverage"

"Great staff always helpful"

"Very impressed with the Agency and specifically Chandra! I was referred by a longtime customer and Chandra took care of me and is saving me over $200 a month on my Auto Coverage. Appreciate Chandra attentiveness, professionalism, and great attitude while helping me."

"They treated me like I was cheating them for drive safe discount because the truck sat in the garage for four months. Instead of lowering my rates for not driving the vehicle they constantly emailed or called to tell me to go drive or lose the discounts. I told them to stop bugging me about this and they never have stopped. Terrible way to treat a 20+ year State Farm customer. Customer service and common sense seem nonexistent with this place."

"I've been with Dick Phillips and his team for almost a year after being referred by a very satisfied customer, and now I understand exactly why they came so highly recommended! Recently, I had to file a claim and worked directly with Chandra and Irma. Let me tell you - this experience completely changed my perception of what dealing with insurance claims should be like. In an industry where filing claims, communicating with adjusters, and getting paid is typically a headache, this team made it seamless. My claim was reviewed, submitted, and paid by electronic payment in LESS THAN 48 HOURS! Absolutely incredible service. What makes Dick Phillips and his team stand out isn't just their efficiency with claims - they also offer THE BEST pricing I've found for insurance coverage. Whether you need home, auto, property, or any other type of insurance, you absolutely must get a quote from them before making a decision. Their combination of competitive pricing and exceptional claim service is unmatched. If your insurance is coming up for renewal, do yourself a favor and give Dick Phillips and his team a chance. I guarantee you won't regret it!"

"Dick Phillips and his staff do an excellent job! Great communication and good policies."

"Customer service could not have been better. Very pleased. Kathy Robinson is a pleasure to work with."

"state farm agent, kassidy; very professional, has read the book on "manners", and responded from the heart, not a script."

"Excellent service"

"Very good, reliable and helpful. Special shout out to Miss Chandra for doing a good job for everything. Very quick response in all of my emails. If you need a reliable insurance that is very good in communication, either email or phone call, this is it. Company you can rely on. Very satisfied customer here. Thank you Sir Phillips and Mam Chandra and State Farm too :)"

"Fantastic to work with. Very efficient, quick to respond to your questions and needs."

"I always received a great service there. Special thanks to Irma Willis."

"Kathy was extremely helpful! Best insurance experience in a long time!"